F.A.Q.

CAN I PICK UP MY ORDER LOCALLY?

You may not pickup your items locally unless we are at one of our popup shop locations. Clothing purchased at any of our partner locations or specialty boutiques cannot be returned to us. Contact the website or store you purchased from to return directly through them.

MY ORDER WON'T GO THROUGH?

Please be sure to use a confirmed shipping address when placing your order. Your shipping address must match your billing address. Keep in mind you’re free to contact our customer service department via email or text message 313-744-6099 at any time if you’re having problems with our website or payment gateway!

THE ITEM I WANT IS OUT OF STOCK?

Email Customer Service at: info.shopMajour@gmail.com or text message us at 313-744-6099 to double check if the item is out of stock. Please note that Shop-Majour.com also sells limited edition items that are always expected to sell out quickly. It’s best to order your favorite items as soon as you see it! Shop-Majour.com DOES NOT normally restock our limited edition Majour Brand items.

WHAT ARE SAMPLES & SAMPLE SALES?

Sample items are garments that we produced in advance to confirm the design and fit. We normally use in stock samples for photo shoots and or fittings only. All samples are considered in new condition unless we say otherwise on the product page. Some sample sale items may have a few small design or fit flaws. Due to this some samples might need to be taken in or adjusted by a professional seamstress. Please be advised we can provide this service for you, for an added fee. Contact us for more details and read the product description for full details about the samples.  We normally only have 1-3 samples in stock, samples are offered up to 50% – 80% below normal retail cost and they are always final sell. Please contact us if you have questions before buying.

Please read the garment details closely when purchasing one of our samples.

I HAVEN'T RECEIVED MY PACKAGE YET?

Please be sure to check your order confirmation to make sure you didn’t order a pre order item or a delayed shipping item that is expected to ship out on a future date. If that’s not the case. Check your invoice for your orders expected arrival date. If you have allowed your order the designated shipping time to arrive and it still hasn’t arrived. Check to see if your package is in route. You can  CLICK HERE to track your order. If your package is not in route, contact your local USPS shipping office for help with locating your package. If your tracking information doesn’t work for some reason. We will be more than happy to help you locate your tracking information and package if needed. Contact us via email or via text message!

CAN I RETURN OR EXCHANGE SALE ITEMS?

Please be advised all CLEARANCE ITEMS and ITEMS that are under $60.00 usd are final sale! On sale items that are more than $60.00 usd may be exchanged for a different size only if available! Most normal priced items are eligible for a refund within 8 days of receiving your items. Please CLICK HERE to review more information about our return and exchange process. Please be sure to contact customer service at: info.shopmajour@gmail.com before shipping your items back to us. Orders that are shipped back without speaking with one of our customer service rep first will be held until you repay to have the items shipped back to you.

I NEED TO CHANGE MY ORDER. CAN I DO THAT?

If you need to change or cancel your order, please contact Customer Service immediately. Once our shipping department has started to process your order, we will be unable to make any changes or cancel it.

WHAT IS A PRE ORDER OR DELAYED SHIPPING ITEM?

Click HERE for information on pre order items and or Delayed Shipping Items.

I LOVE YOUR GARMENTS, WHAT SIZES DO YOU CARRY?

Shop-Majour.com currently offers our in house collections in sizes Med-3xl. Please be advised some Majour brand designs may be plus size only or straight size only designs etc. Our Viva La Curve Designs are available in Jr plus size and Jr sizes.

Click HERE to see all of our size charts!

I WANT TO MODEL FOR MAJOUR HOW DO I SUBMIT MY INFO?

We are currently taking model submissions through email only. We typically work with agencies but we are always on the look out for new faces. Occasionally we will post on our Facebook page or Instagram page about model castings. We are interested in models whom are sizes 4-16, no larger than a DD bra cup. Models must also be 5’7 or taller with great skin and a unique look!

CLICK HERE for more details.

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